Trustees should be asking themselves what the state of the public’s trust is in the hospital or health system. They should ask whether people in the community perceive the organization as being community-centered, and if not, why not. They should evaluate what is being done to ensure the entire organization embraces community accountability.
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Ensuring Community Centeredness: Board Questions to Consider
- What is the state of public trust in your hospital?
- Do people in your community see your hospital as being community-centered?
- Can you describe your community partnerships and their value and results?
- What does community accountability mean to you? How do you define and measure it?
- What are you doing to ensure that the entire organization embraces community accountability?
- What strategies do you use to engage the community in the hospital’s long-range planning?
- What information about hospital performance do you report to your community?
- What approaches do you use to advocate in your community and to legislators?
- What is the individual community and political advocacy role of every trustee?